FREQUENTLY ASKED QUESTIONS

ACCOUNT INFORMATION

To ensure we are dealing with a business, as opposed to an individual, we require certain information from you to be able to verify the company you work for. The information required includes your business name, ABN, address and other information that will allow us to identify this is a legitimate Australian business.

Your company ABN (Australian Business Number) is required so we may validate your business against the Australian Business Registrar during the registration process.

Yes – you must create an account prior to placing orders. Your account must be approved before any orders can be placed.

If you have a valid Corporate Card Store account, you can select the login button on the top right corner of the page. You will then see a hyperlink stating, ‘Forgot your password’? By selecting this, you can enter the email address you have registered with Corporate Card Store and you will receive an email with a link to update your password. Please check junk or spam if the email does not arrive in your inbox.

HOW TO PURCHASE

We only offer the bulk purchase of Gift Cards to corporate users. A company representative is required to register the business as outlined in the ‘Accounts’ FAQ section. Upon receipt of email confirmation that your Account has been registered, placing bulk orders on the site is as easy as adding the required number of Gift Cards to your shopping cart. You can arrange for delivery either to a single address OR to multiple recipients.

You can shop online at any time and pay by credit card or EFT. If you would like someone to assist you with your order – please submit your enquiry via our Contact Us page. Our Customer Service hours are 9:00am-5:00pm AEST Monday – Friday.

There are no restrictions on the number or amount of Gift Cards you can purchase. Some brands may have limited denominations. Refer to the specific brand’s product page to find out what denominations are available – you may be required to purchase multiple Gift Cards to reach your desired amount.

We accept Credit Card (Visa, MasterCard & AMEX) or EFT payments.

You can check the status of an order by clicking on the Log In link at the top of any page. After logging into your Account go to the My Gift Cards or Gift Cards section to review the status of your order.

SHIPPING INFORMATION

eGift cards are delivered via email, usually within 24hrs of payment acceptance. Physical Cards have processing time of 2-4 days. First time orders may have a longer lead time of 3-4 days while your Account is being reviewed. Delivery will be based on the shipping method selected in your order. You will receive an email with tracking info for physical card orders once they have shipped.

Bulk gift cards can be shipped to multiple addresses, within Australia. We currently do not offer international shipping.

eGift Cards are delivered via email to the recipient of your choice. If you placed a bulk order with all eGift Cards to be sent to self – you will be able to download these eGifts from your Account once you receive email confirmation that your order has been fulfilled. If you wish to send eGift Cards to multiple recipients, click on the ‘Multiple Recipients’ tab on the product page and complete the import spread sheet template which can be downloaded from that page. Recipients will receive the eGift Card template via the email address that you list on this spread sheet.

The majority of orders are delivered within 3-12 hours, however on rare occasions it may take up to 48 hours from the time of purchase to receive the order. As soon as your order has been approved, you will receive email confirmation and expect to receive eGift Cards shortly after.

The recipient will receive an email that contains a link to their eGift. The link in the recipient’s email will take them to their personalized eGift which can then be redeemed in-store or online (unless the merchant has specified restrictions). Please refer to each merchant’s redemption details for use. In some cases, the recipient can use the eGift directly from their smart phone.

If your recipient has not received their eGift, first confirm the email address is correct and that the email has not landed in their spam folder. Alternatively, you can access the links to the gift cards via your Corporate Card store account to send to the recipient. If you still require assistance, please contact us.

GENERAL GIFT CARD INFORMATION

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the Gift Card to find out this information, as this differs between brands.

Gift Cards are non-refundable. In event the intended recipient does not receive their eGift Card, please refer to FAQ ‘What if my recipient did not receive their eGift Card?’

Once payment for the order has been received, the gift cards are non-refundable.

For balance, transaction and expiry information please contact the brand directly. Contact information is printed on the eGift that is sent to the recipient or available in the Terms & Conditions for each brand’s page on our website.

Most Gift Cards can be used at the merchant's retail locations and online at the merchant's website. Since every merchant is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the Gift Card.

Currently, Only1 Virtual Visa cards are only suitable for recipients within Australia. The registration step requires the recipient to enter an Australian business or residential address.