FREQUENTLY ASKED QUESTIONS

ACCOUNT INFORMATION

Why do I have to register my business?

To ensure we are dealing with a business, as opposed to an individual, we require certain information from you to be able to verify the company you work for.  The information required includes your business name, ABN, address and other information that will allow us to identify this is a legitimate Australian business.

Why is an ABN required?

Your company ABN is required so we may validate your business against the Australian Business Registrar during the registration process.

Do I need to create an Account prior to ordering?

Yes – you must create an Account the first time you place an order, otherwise this order will not be fulfilled. Once you complete the Sign Up information there is a review process to validate the information provided.  You may place an order while we are reviewing your Account, however it will not be fulfilled until we confirm your registration via a confirmation email to the nominated address.  Please allow 24-48 business hours for an outcome on the registration status of your Account.

 

HOW TO PURCHASE

What is the process to purchase Gift Cards in Bulk?

We only offer the bulk purchase of Gift Cards to corporate users. A company representative is required to register the business as outlined in the ‘Accounts’ FAQ section. Upon receipt of email confirmation that your Account has been registered, placing bulk orders on the site is as easy as adding the required number of Gift Cards to your shopping cart. You can arrange for delivery either to a single address OR to multiple recipients.

How do I place an order?

You can shop online at any time and pay by credit card, with EFT coming soon. If you would like someone to assist you with your order - call 1800 814 398 or email DL-AU-Customer-Support@bhnetwork.com.  Our Customer Service hours are 9:00am-5:00pm AEST Monday – Friday.

 

Are there any restrictions on purchasing Gift Cards?

There are no restrictions on the number or amount of Gift Cards you can purchase.  However some brands may have limited denominations. Refer to the specific brand’s product page to find out what denominations are available – you may be required to purchase multiple Gift Cards to reach your desired amount.

What methods of payment do you accept?

We accept Credit Card (Visa & MasterCard).

How do I check the status of an order?

You can check the status of an order by clicking on the Log In link at the top of any page. After logging into your Account go to the Order History section to review the status of your order.

 

SHIPPING INFORMATION

How are Gift Cards delivered and how long will it take?

eGift cards are delivered via email, usually within 24hrs of payment acceptance. Physical Cards have processing time of 2-4 days. First time orders may have a longer lead time of 3-4 days while your Account is being reviewed. Delivery will be based on the shipping method selected in your order. You will receive an email with tracking info for physical card orders once they have shipped.

Can Bulk Cards be shipped to multiple addresses or internationally?

Bulk gift cards can be shipped to multiple addresses, within Australia. We currently do not offer international shipping.

How are eGift Cards delivered?

eGift Cards are delivered via email to the recipient of your choice. If you placed a bulk order with all eGift Cards to be sent to self – you will be able to download these eGifts from your Account once you receive email confirmation. If you wish to send eGift Cards to multiple recipients, click on the ‘Multiple Recipients’ tab on the product page and complete the import spread sheet template which can be downloaded from that page. Recipients will receive the eGift Card template via the email address that you list on this spread sheet.

When will my recipient receive their eGift Card?

The majority of orders are delivered within 3-12 hours, however on rare occasions it may take up to 48 hours from the time of purchase to receive the order. As soon as your order has been approved, you will receive email confirmation and expect to receive eGift Cards shortly after.

What exactly does the recipient receive when I send an eGift?

The recipient will receive an email that contains a link to their eGift. You will also receive a confirmation email that the recipient has received their eGift. The link in the recipient’s email will take them to their personalized eGift which can then be redeemed in-store or online (unless the merchant has specified restrictions). Please refer to each merchant’s redemption details for use. In some cases the recipient can use the eGift directly from their smart phone.

What if my recipient did not receive their eGift Card?                                                                

If your recipient has not received their eGift, first confirm the email address is correct and that the email has not landed in their spam folder. Failing that, you can log into My Accounts and go to My Purchases.  From there you can find the order and re-send the eGift to the recipient.

 

GENERAL GIFT CARD INFORMATION

Do Gift Cards expire or have any fees?

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the Gift Card to find out this information, as this differs between brands.

Are Gift Cards refundable?

Gift Cards are non-refundable. In event the intended recipient does not receive their eGift Card, please contact customer service at 1800 814 398 or submit a request on our Contact Us page.

Can my order be cancelled or eGift refunded?

Once the eGift has been sent it is non-refundable. If the intended recipient does not receive their eGift or accidentally deletes it, we are happy to resend their eGift if you call customer service at 1800 814 398 or email DL-AU-Customer-Support@bhnetwork.com. Customer Service hours are 9:-0am-5:00pm AEST Monday – Friday.

How do I check the available balance, transaction history or expiry date on an eGift Card?

For balance, transaction and expiry information please contact the brand directly. Contact information is printed on the eGift that is sent to the recipient or available in the Terms & Conditions for each brand’s page on our website.

Where can these Gift Cards be used?

Most Gift Cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the Gift Card.